Terms and Conditions

Terms & Conditions

Effective Date: 11/04/2026

Welcome to Sidra Cart ("the Website"). By accessing or using this Website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our Website.

1. Company Information

This Website is owned and operated by:

Trade License Holder: Sidra Horizons FZ-LLC

Registered in: Ras Al Khaimah, United Arab Emirates

Email: info@sidrahorizons.com

2. Products

Our Website offers products sourced from third-party suppliers and manufacturers. While we strive to ensure that product descriptions, specifications, images, and pricing are accurate, minor variations may occur.

Product images are for illustrative purposes only and may differ slightly from the actual product.

3. Pricing & Payment

  • All prices displayed are in [AED/SAR/USD], unless otherwise stated.
  • Prices are subject to change without prior notice.
  • Payment must be completed before an order is processed.
  • We use secure third-party payment providers to process transactions.

4. Order Acceptance

Once an order is placed, you will receive an order confirmation email.

We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability
  • Pricing or listing errors
  • Payment authorization failure
  • Suspected fraudulent activity

If payment has already been processed, a full refund will be issued where applicable.

5. Shipping & Delivery

Orders are shipped through our supplier and logistics partners.

Estimated delivery times are provided for guidance only and may vary due to:

  • Customs clearance
  • Public holidays
  • Weather conditions
  • Courier delays
  • Supplier availability

We are not responsible for delays beyond our reasonable control.

6. Returns & Refunds

If you receive a defective, damaged, or incorrect product, please contact us within 3 days of receiving your order.

Refunds or replacements will be reviewed on a case-by-case basis.

Products may not be eligible for return if:

  • They have been used.
  • They are damaged due to customer misuse.
  • They fall under non-returnable categories for hygiene or safety reasons.

Approved refunds will be processed using the original payment method.

7. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been dispatched, cancellation may no longer be possible.

8. Customer Responsibilities

Customers are responsible for providing accurate:

  • Name
  • Shipping address
  • Contact information

We are not responsible for failed deliveries resulting from incorrect information provided by the customer.

9. Intellectual Property

All content on this Website, including text, graphics, logos, images, and website design, is the property of Sidra Horizons FZ-LLC or its licensors and may not be copied, reproduced, or distributed without prior written consent.

10. Limitation of Liability

To the maximum extent permitted under UAE law, Sidra Horizons FZ-LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this Website or any purchased products.

11. Privacy

Customer information is collected and processed in accordance with our Privacy Policy.

We are committed to protecting your personal information and maintaining secure payment processing.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any disputes arising from the use of this Website shall be subject to the jurisdiction of the competent courts of the United Arab Emirates.

13. Changes to These Terms

We reserve the right to amend these Terms & Conditions at any time.

Any updates will become effective immediately upon publication on this Website.

14. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Sidra Horizons FZ-LLC
Email: info@sidrahorizons.com